Service Coordinator
Crown Linen Service Inc Crown Linen Service Inc Brockton, MA Brockton, MA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 9 days ago 9 days ago 9 days ago Are you looking to work for an established and growing company, that will provide you with a great work-life balance, competitive salary, Monday to Friday schedule, and potential for advancement? Are you a team focused, results-driven, individual who has a positive attitude, and passion for hard work? Then Crown is looking for you! Who We Are Crown Uniform & Linen Service was founded as a family business in 1914 and has been a leading provider of uniform and linen services in New England for over 108 years!!! We have remained a family-owned uniform and linen supplier and are committed to building long lasting customer relationships.
We pride ourselves on our quality and providing efficient and cost-effective solutions with a personal touch.
A career at Crown Uniform & Linen Service is not just another job.
We know that our success is a direct result of strong teamwork, and we are dedicated to building long term relationships with our employees.
If you would like to be part of a winning team that values your contributions, invests in your future, and depends on you for our future success then Apply Today! We are looking for a Service Coordinator to join our Brockton Service Team.
Our Service Coordinator position is a fast paced, key office support position that's crucial to our daily operations and part of a growing team.
WHAT YOU'LL BE DOING Handle customer questions and requests for service while obtaining, communicating and coordinating customer and company information Verify customer orders, handle inquiries and/or complaints and relay pertinent information to internal stakeholders Communicates with District Manager daily with any questions or concerns found when checking-in routes or reviewing invoices Continuously monitors branch customers in Crown's CRM system (Alliant) and makes recommendations for improvement Coordinates the delivery of daily specials based in phone logs and priority Responsible for answering the phone as well as the monitoring and maintaining of all branch phone logs Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions Dispatch escalated calls to the appropriate Manager or Route Service Representative Responsible for reviewing of invoices and determining whether or not to cease deliveries due to non-payment Other A/R responsibilities as assigned by the District Manager within the branch Responsible for the cost control and special deliveries as needed Use automated information systems to analyze the customer's situation Daily check-in of Route Service Representatives, Service Manager, and Route Specialists Audit routes as needed and required Assist in branch price increases as assigned by District Manager Special projects as assigned by the District Manager WHAT'S IN IT FOR YOU Competitive salary - up to $22 per hour, depending on experience Monday - Friday schedule (no nights or weekends) Generous PTO package, including paid holidays Industry-leading benefits package (health, dental, vision, LTD, life insurance, hospital and accident indemnity).
401k Plan with a company match We are a growing company, offering significant avenues for personal development, growth, and continuing career progression.
WHAT WE'RE LOOKING FOR Excellent customer service, interpersonal and organizational skills Attention to detail and accuracy are critical to this role Effective oral and written communication skills Excellent computer skills, including Microsoft Office Able to work with deadlines in a fast paced and changing work environment Must be able to gather and analyze information skillfully Excellent team working skills High school diploma and some college preferred (or equivalent) 5
years of customer service experience 3
years of administrative experience NEXT STEPS If you are interested in applying, please complete the following steps:
Submit a resume with accurate contact information Answer our preliminary questions Crown is an equal opportunity employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We pride ourselves on our quality and providing efficient and cost-effective solutions with a personal touch.
A career at Crown Uniform & Linen Service is not just another job.
We know that our success is a direct result of strong teamwork, and we are dedicated to building long term relationships with our employees.
If you would like to be part of a winning team that values your contributions, invests in your future, and depends on you for our future success then Apply Today! We are looking for a Service Coordinator to join our Brockton Service Team.
Our Service Coordinator position is a fast paced, key office support position that's crucial to our daily operations and part of a growing team.
WHAT YOU'LL BE DOING Handle customer questions and requests for service while obtaining, communicating and coordinating customer and company information Verify customer orders, handle inquiries and/or complaints and relay pertinent information to internal stakeholders Communicates with District Manager daily with any questions or concerns found when checking-in routes or reviewing invoices Continuously monitors branch customers in Crown's CRM system (Alliant) and makes recommendations for improvement Coordinates the delivery of daily specials based in phone logs and priority Responsible for answering the phone as well as the monitoring and maintaining of all branch phone logs Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer and document interactions Dispatch escalated calls to the appropriate Manager or Route Service Representative Responsible for reviewing of invoices and determining whether or not to cease deliveries due to non-payment Other A/R responsibilities as assigned by the District Manager within the branch Responsible for the cost control and special deliveries as needed Use automated information systems to analyze the customer's situation Daily check-in of Route Service Representatives, Service Manager, and Route Specialists Audit routes as needed and required Assist in branch price increases as assigned by District Manager Special projects as assigned by the District Manager WHAT'S IN IT FOR YOU Competitive salary - up to $22 per hour, depending on experience Monday - Friday schedule (no nights or weekends) Generous PTO package, including paid holidays Industry-leading benefits package (health, dental, vision, LTD, life insurance, hospital and accident indemnity).
401k Plan with a company match We are a growing company, offering significant avenues for personal development, growth, and continuing career progression.
WHAT WE'RE LOOKING FOR Excellent customer service, interpersonal and organizational skills Attention to detail and accuracy are critical to this role Effective oral and written communication skills Excellent computer skills, including Microsoft Office Able to work with deadlines in a fast paced and changing work environment Must be able to gather and analyze information skillfully Excellent team working skills High school diploma and some college preferred (or equivalent) 5
years of customer service experience 3
years of administrative experience NEXT STEPS If you are interested in applying, please complete the following steps:
Submit a resume with accurate contact information Answer our preliminary questions Crown is an equal opportunity employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
