Client Service Supervisor
Client Service SupervisorWe are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.
Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment.
Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Skills and QualificationsoExcellent knowledge of client service and communication center operations.
oStrong organizational skills.
oStrong client relations and interpersonal skills.
oIntermediate to expert computer skills.
oExcellent oral and written communication skills.
oStrong supervisory skills.
oSelf-starter and team player.
oStrong client service background.
oAbility to lift up to 40 pounds.
o2 years of supervisory experience required.
o2 years of experience in the veterinary field preferred.
oThe schedule for this position will be based on the needs of the business.
Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.
Job ResponsibilitiesoResponsible for the day-to-day client service areas of the front office and internally with departmental relations.
This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
oDirect on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
oAssist Hospital Manager with day to day operations.
oResolve informal client complaints, maintain and report on these issues to the hospital manager.
oResponsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
oIdentify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
oMake decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
oCoach employees and direct reports.
oAssist in the development and delivery of employee evaluations for the front desk with hospital manager.
oAssist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
oHandle communication of financial information to clients and doctors.
oAct as a liaison between front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!Compensation range:
$21-23If you are a current associate, you need to apply through our internal career site.
Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at vcacareers.
com.
Recommended Skills Accounting Administration Attention To Detail Communication Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.
Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment.
Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.
Skills and QualificationsoExcellent knowledge of client service and communication center operations.
oStrong organizational skills.
oStrong client relations and interpersonal skills.
oIntermediate to expert computer skills.
oExcellent oral and written communication skills.
oStrong supervisory skills.
oSelf-starter and team player.
oStrong client service background.
oAbility to lift up to 40 pounds.
o2 years of supervisory experience required.
o2 years of experience in the veterinary field preferred.
oThe schedule for this position will be based on the needs of the business.
Supervisor will have a flexible schedule to ensure coverage which include days, overnights, weekends and holidays.
Job ResponsibilitiesoResponsible for the day-to-day client service areas of the front office and internally with departmental relations.
This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
oDirect on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
oAssist Hospital Manager with day to day operations.
oResolve informal client complaints, maintain and report on these issues to the hospital manager.
oResponsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
oIdentify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
oMake decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
oCoach employees and direct reports.
oAssist in the development and delivery of employee evaluations for the front desk with hospital manager.
oAssist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
oHandle communication of financial information to clients and doctors.
oAct as a liaison between front office and other department supervisors.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!Compensation range:
$21-23If you are a current associate, you need to apply through our internal career site.
Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.
It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at vcacareers.
com.
Recommended Skills Accounting Administration Attention To Detail Communication Coordinating Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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