Bersw c

Company Name:
Commonwealth of Massachusetts
BERSW CBenef Elig & Refer Soc Wrk (C)
Agency Name:
Dept. of Transitional Assistance
Official Title:
Benef Elig & Refer Soc Wrk (C)
Functional Title:
Occupational Group:
Social Service
Position Type:
Civil Service
Full-Time or Part-Time:
Salary Range:
$49,288.20 to $66,963.78 Annually
Bargaining Unit:
Number Of Vacancies:
Facility Location:
75 Commercial Street, Brockton, MA 02302
Application Deadline:
Apply Online:
Posting ID:
This position is funded from the Commonwealth's annual operating budget.Duties:
-Assists the local office in ensuring that a high level of customer service is maintained at all times.
-Assist in overseeing and managing service delivery needs in all areas of the local office including, but not limited to, the waiting room.
-Ensures that the supervisory unit assists in achieving the agency mission by performing in an effective manner and develops techniques for the improvement of the unit-s performance in areas where improvement is necessary.
-Ensures that the supervisory unit assists in the accomplishment of orientation and assessment activities.
-Ensures that the supervisory unit assists in the development of employment plans and insures that follow-up on referrals to service providers, employers and resources are done.
-Ensures that the supervisory unit monitors transitional assistance activities.
-Ensures that the supervisory unit performs transitional assistance-related activities and maintains the transitional assistance MIS.
-Ensures that the supervisory unit assists in the achievement, maintenance and improvement of accuracy levels in determining initial and/or on-going eligibility for transitional assistance programs.
-Ensures that the supervisory unit completes all required case maintenance activities in an accurate and timely manner.
-Conducts professional performance evaluations for all unit staff following the EPRS time frames and procedures.
-Completes supervisory unit administrative responsibilities in an accurate and timely manner.
-Effectively works with all staff to insure co-workers' cooperation, to motivate and empower the members of the supervisory unit and to ensure that recipients receive services in a timely, accurate and courteous manner that are appropriate to the Department's mission; seeks to establish harmonious relations among the diverse populations of workers, clients, vendors and employers.
-Applies principles, practices and techniques of supervision effectively within the supervisory unit and motivates and empowers members of the supervisory unit.
-Applies principles and practices of effective training within the supervisory unit and with additional staff as required.
-May provide direct client services, as necessary and appropriate; and performs related duties as required.
REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
- A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.
- One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator's license or the equivalent from another state.
Preferred Qualifications:
-Knowledge of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
- Knowledge of Transitional Assistance MIS screens and coding and related documents.
- Knowledge of referral sources available for providing services to clients, including available community support and social services resources, for example, community resources available to increase employability of (TAFDC) clients.
-Knowledge of the principles, practices and techniques of supervision and ability to supervise, including, for example, planning, organizing, assigning and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
-Knowledge of the principles and practices of training.
-Knowledge of the methods and techniques of performance evaluation.
-Knowledge of the principles and correct usage of the English language involved in writing narratives, including grammar, spelling, sentence structure, word meaning and punctuation.
-Knowledge of basic mathematics.?
-Knowledge of interviewing techniques.
-Knowledge of the types and uses of agency forms.
-Knowledge of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency, for example, employment problems of minorities and the economically disadvantaged and behavioral
problems which form barriers to employment.
-Knowledge of common individual and/or family income and assets.
-Knowledge of the principles, methods and techniques of public relations.
-Knowledge of the principles and methods of employment counseling and employment placement.
-Skill in the use of the principles and methods of employment counseling and employment placement.
-Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
-Ability to read, interpret and apply Federal, State and local social services programs, laws, statutes and regulations that affect eligibility for financial assistance, such as: worker's compensation, social security and unemployment insurance.
-Ability to gather and assemble items of information in accordance with established procedures, such as, through questioning and observing individuals and by examining records and documents.
-Ability to acquire information on local labor market conditions and trends for a variety of occupations.
-Ability to acquire information on the content of a wide variety of occupations common to the public and private sectors.
-Ability to use investigative techniques in conducting interviews and obtaining pertinent factual information.
-Advanced knowledge and skill in the use of the principles and methods of employment counseling and employment placement.
-Ability to utilize more complex applications of the laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.
-Ability to understand and apply knowledge of the principles, practices, and techniques of supervision in order to demonstrate ability to supervise in the absence of the unit supervisor, including for example, planning, organizing, assigning and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources.
-Ability to communicate effectively both orally and in writing, such as, giving written and oral instructions in a precise, understandable manner, accurately recording information provided orally; and writing concisely with a clear expression of thoughts and the development of ideas in logical sequence.
-Ability to prepare clear, concise and logical narratives.
-Ability to maintain accurate records on information provided either orally or in writing.
-Ability to perform and/or understand and explain arithmetic computations with accuracy (addition, subtraction, multiplication and division).
-Ability to prepare, interpret and present statistical data, for example, in preparing expected number of re-determinations.
-Ability to work accurately with names, numbers, codes and/or symbols.
-Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations.
-Ability to deal tactfully and establish and maintain harmonious working relationships with others, including, for example, working in a team setting, functioning successfully in group situations, establishing rapport with persons from different ethnic, cultural and/or economic backgrounds, interacting with and demonstrating empathy to people who are under physical and/or emotional stress and maintaining a calm manner in stressful and/or emergency situations.
-Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.
-Ability to demonstrate problem solving skills.
-Ability to work under adverse working conditions.
-Ability to learn and use personal computer (PC) based systems.
-Ability to assess and prioritize tasks.
This is a Civil Service position.
This is a provisional appointment.
The mission of the Department of Transitional Assistance (DTA) is to assist low-income individuals and families to meet their basic needs, increase their incomes, and improve their quality of life. We serve one out of every eight people in Massachusetts - including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, cash assistance, and employment supports. With our support, our clients are given the tools to improve their economic self-sufficiency.
Under the supervision of the Director/Assistant Director or other administrative/management personnel of higher grade, is responsible for the overall performance of the Transitional Assistance unit and ensures that all unit staff are effectively motivated. Directs unit in the performance of all tasks related to case maintenance and case management to accomplish goals and agency mission; monitors transitional assistance activities for client population to ensure compliance with applicable rules and regulations in the delivery of all services required to assist individuals and families transition to work; and performs related duties as required. All of these duties will be performed in accordance with Departmental policy and the Collective Bargaining Agreement.
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please
and click on "Information for Job Applicants."
How To Apply:
Please mail two (2) copies of cover letter and resume to:
Susan McGuinness
Children, Youth and Families
Employment and Staffing Unit
600 Washington Street
Boston, MA 02111
Cover letter and resume may also be sent via facsimile to Fax . Please Note: If materials are faxed, only one copy of application materials should be forwarded.
Please reference the Posting ID J43511 on all correspondence. Resume and cover letter must reference the Posting ID number. Materials submitted must be post marked by the posting deadline date in order to be considered.
Please submit a separate resume and cover letter if applying for multiple positions.
Customer Service Line , option # 2.
Agency Web Address:
The Commonwealth acts in good faith to affirmatively recruit a diverse population.If you wish to self-identify, please click on the links below. Completing this formis voluntary. If you choose to self-identify, please note that all Affirmative Actionand Disability data is kept in a confidential file.Link to Disability Form (return this form to the ADA Coordinator listed below)
to the Veterans Forms (return this form to the Diversity Officer listed below)
Officer/ADA Coordinator:
Ms. Danielle McNeil-Speller
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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