Seasonal Job Service Representative I (Brockton)

Company Name:
Commonwealth of Massachusetts
Seasonal Job Service Representative I (Brockton)Job Service Rep I
Agency Name:
Executive Office of Labor & Workforce Development
Official Title:
Job Service Rep I
Functional Title:
Seasonal Job Service Representative I (Brockton)
Occupational Group:
Social Service
Position Type:
Full-Time or Part-Time:
Salary Range:
$42,711.24 to $60,261.76 Annually
Bargaining Unit:
Number Of Vacancies:
Facility Location:
36 Main Street
Application Deadline:
Apply Online:
Posting ID:
This position is funded from federal grant funds.Duties:
General Statement of Duties and Responsibilities:
Incumbents of positions in this series make determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely notices of such determinations, together with the rationale behind them, to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.
Essential Functions:
Analyzes claims by reviewing available data to identify and prioritize potential eligibility issues.
Investigates issues by conducting fact-finding interviews by telephone to gather information from claimants and employers and/or their representatives.
Analyzes data obtained from investigations and applies relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.
Writes and issues timely determinations, approving or denying benefits that contain sufficient facts, reasons and laws to enable interested parties to protect their rights.
Accesses and verifies claims information and updates records using computer terminals.
Advises claimants, employers, and/or their representatives, by telephone, of appeal rights and procedures in cases of adverse determinations.
Provides information on unemployment insurance programs to employers, claimants and the general public by mail/or by telephone.
Applicants must have at least (A) two years of full-time, or equivalent part-time, professional or paraprofessional experience in personnel interviewing, vocational counseling, employment counseling, rehabilitation counseling, educational counseling, credit collection, credit interviewing, credit investigation, claims adjudication, claims settlement, claims examining, claims investigation, claims interviewing, social work or social casework, or (B) any equivalent combination of the required experience and the substitutions below.
I. An Associate's degree may be substituted for one year of the required experience.
II. A Bachelor's or higher degree may be substituted for the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Preferred Qualifications:
One full year of claimstaking experience and bi-lingual proficiency (English/Spanish, Portuguese, Cantonese, Mandarin, or Haitian Creole) desired but not required.
These positions are assigned to the Brockton UITCC and are not currently funded beyond March 2015. There may be opportunities for recall in late Spring, early Summer 2015. There are no medical insurance benefits included.
How To Apply:
Click Here to Apply
In the event an individual is interested in applying to a posted vacancy and has no access to an e-mail system, please visit one of our Career Centers. There you may access an e-mail system. A list of locations of Career Centers can be obtained by going to: /
You may also call for the location of a nearby Career Center.
Agency Web Address:
The Commonwealth acts in good faith to affirmatively recruit a diverse population.If you wish to self-identify, please click on the links below. Completing this formis voluntary. If you choose to self-identify, please note that all Affirmative Actionand Disability data is kept in a confidential file.Link to Disability Form (return this form to the ADA Coordinator listed below)
to the Veterans Forms (return this form to the Diversity Officer listed below)
Officer/ADA Coordinator:
Mr. Dennis Johnson
An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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